Terms of service

Terms of Service – Active Footwear

Article 1 – Definitions

In these Terms of Service, the following definitions apply:

Cooling-off Period: The period during which a consumer may exercise an applicable right of withdrawal.
Consumer: An individual purchasing products for personal use rather than for business or professional purposes.
Right of Withdrawal: The consumer's right to cancel a distance contract within the applicable cooling-off period.
Company: JOMA GLOBAL LLC, operating under the store name Active Footwear.
Distance Contract: A purchase agreement concluded between Active Footwear and a customer through our online store.
Products: Footwear and other merchandise offered for sale through Active Footwear.
Website: The online store operated under the name Active Footwear.
Business Day: Monday through Friday, excluding applicable public holidays.

Article 2 – Identity of the Company

Store Name: Active Footwear

Legal Business Name: JOMA GLOBAL LLC

Company Registration Number: 10757713

Registered Business Address: 112 Capitol Trail, Suite A, Newark, DE 19711, United States

Customer Service Email: Support@activefootwear.com

Phone Number: +1 3025872097

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time, ET).

Our customer service team aims to respond to all inquiries within 24 hours on business days.

Article 3 – Applicability

3.1 These Terms of Service apply to all offers, orders, purchases, and transactions made through Active Footwear.

3.2 By accessing our website or placing an order, customers agree to these Terms of Service.

3.3 Before completing a purchase, customers are given the opportunity to review the applicable terms and conditions.

3.4 Active Footwear reserves the right to update these terms when necessary. Any changes will be published on our website.

3.5 Nothing in these terms limits mandatory consumer rights provided under applicable law.

Article 4 – Products and Offers

4.1 Active Footwear strives to provide accurate descriptions, images, prices, and availability information for all products.

4.2 Product colors, materials, and appearance may vary slightly depending on screen settings, lighting, and manufacturing variations.

4.3 All prices are displayed in the currency selected or shown at checkout.

4.4 Active Footwear reserves the right to modify product prices, descriptions, and availability without prior notice.

4.5 Promotional offers and discounts are subject to the conditions stated at the time of purchase.

4.6 Any applicable shipping charges, taxes, or additional fees collected by Active Footwear will be disclosed before the customer completes checkout.

Article 5 – The Purchase Agreement

5.1 A purchase agreement is formed when the customer places an order and Active Footwear accepts it.

5.2 After placing an order, the customer will receive an order confirmation email containing the relevant purchase details.

5.3 Active Footwear reserves the right to decline or cancel orders in cases of suspected fraud, payment issues, pricing errors, or product unavailability, subject to applicable law.

5.4 If an order is cancelled by Active Footwear after payment has been collected, the customer will receive a refund of the amount paid for the cancelled items.

5.5 Customers are responsible for providing accurate billing, shipping, and contact information.

Article 6 – Right of Withdrawal and Returns

6.1 Active Footwear offers a 30-day return period beginning on the date the customer receives the order.

6.2 Customers may request a return by contacting Support@activefootwear.com.

6.3 Returned products must be unworn, unused, and in their original condition, with original tags attached where applicable, except where mandatory consumer law provides otherwise.

6.4 Customers must follow the return instructions provided by our customer service team.

6.5 Return shipping costs are generally the responsibility of the customer unless the product is defective, damaged, or incorrect, or applicable law requires otherwise.

6.6 Customers in jurisdictions with statutory withdrawal rights retain those rights independently of our voluntary 30-day return policy.

6.7 Additional information is available in our Refund & Return Policy.

Article 7 – Refunds and Exchanges

7.1 Once a returned product has been received and inspected, Active Footwear will determine whether it meets the applicable return conditions.

7.2 Approved refunds will be issued to the original payment method within 10 business days, subject to any shorter mandatory legal deadline.

7.3 Additional processing time may be required by the customer's bank or payment provider.

7.4 Exchanges for a different size or color of the same product are available subject to stock availability.

7.5 Customers wishing to exchange a product should contact our customer service team before returning the item.

7.6 Where a product is defective, damaged, or incorrect, Active Footwear will provide an appropriate remedy in accordance with applicable consumer protection laws.

Article 8 – Customs, Import Duties, and Taxes

8.1 Products purchased through Active Footwear may be shipped internationally from fulfillment facilities located outside the customer's country of residence.

8.2 Depending on the destination country, shipments may be subject to customs inspections, import duties, value-added tax (VAT), goods and services tax (GST), or other applicable charges.

8.3 Unless otherwise stated at checkout or required by applicable law, import duties, customs clearance fees, and taxes not collected at checkout may be payable by the customer upon importation.

8.4 Where Active Footwear is legally required to collect or remit taxes or import charges, it will fulfill those obligations.

8.5 Customers are responsible for providing accurate delivery information and cooperating with reasonable customs clearance requirements.

8.6 Customs authorities and shipping carriers may request additional information or documentation before releasing an international shipment.

8.7 Active Footwear is not responsible for delays caused solely by customs inspections or circumstances outside its reasonable control. This does not affect the customer's statutory rights concerning delivery, cancellation, or refunds.

8.8 Customers are encouraged to review applicable import regulations and potential charges before placing an international order.

Article 9 – Payment and Transaction Processing

9.1 Active Footwear accepts the payment methods displayed at checkout.

9.2 Payments are processed through secure third-party payment service providers.

9.3 Customers agree to provide accurate and complete payment information.

9.4 Active Footwear reserves the right to verify transactions and take reasonable steps to prevent fraudulent activity.

9.5 Payment service providers may process and retain transaction information in accordance with applicable financial regulations and their privacy policies.

9.6 Where applicable, payment information may be reported by payment service providers to competent authorities under relevant financial and tax reporting regulations.

Article 10 – Product Conformity and Warranty

10.1 Active Footwear aims to ensure that all products correspond to their descriptions and meet applicable quality and safety requirements.

10.2 Customers who receive defective, damaged, or incorrect products should contact our customer service team as soon as reasonably possible.

10.3 Customers may be asked to provide photographs and order details to help us assess the issue.

10.4 Active Footwear will provide a suitable remedy, such as a repair, replacement, or refund, where required by applicable law.

10.5 Nothing in these Terms of Service excludes or restricts mandatory statutory warranties or consumer guarantees.

Article 11 – Shipping and Delivery

11.1 Active Footwear offers free standard shipping on all orders, with no minimum purchase requirement.

11.2 Orders are generally processed within 1–2 business days.

11.3 After processing and dispatch, estimated delivery typically takes 6–8 business days.

11.4 The total estimated delivery time is 7–10 business days, including processing and shipping.

11.5 Once an order has been shipped, customers will receive a confirmation email containing tracking information.

11.6 Delivery times are estimates and may be affected by carrier operations, customs procedures, weather conditions, or other unforeseen circumstances.

11.7 If a significant delivery delay occurs, customers may contact Support@activefootwear.com for assistance.

11.8 Active Footwear will comply with applicable laws concerning delivery deadlines, responsibility for shipments, and remedies for undelivered orders.

11.9 Further information is available in our Shipping Policy.

Article 12 – Complaints and Customer Support

12.1 Customers experiencing issues with their order, delivery, or purchased products are encouraged to contact Active Footwear directly.

12.2 Complaints can be submitted by email to Support@activefootwear.com.

12.3 Please include the order number, a description of the issue, and any relevant supporting information.

12.4 Our customer service team aims to respond to all inquiries within 24 hours on business days.

12.5 We aim to resolve complaints fairly and within a reasonable timeframe.

12.6 If additional investigation is required, customers will be informed of the progress and expected next steps.

12.7 Customers retain the right to pursue any remedies available under applicable consumer protection laws.

Article 13 – Governing Law and Dispute Resolution

13.1 These Terms of Service are governed by the laws of the State of Delaware, United States, except where mandatory consumer protection laws require otherwise.

13.2 Active Footwear encourages customers to contact our customer service team first so that disputes can be resolved amicably whenever possible.

13.3 If a dispute cannot be resolved through customer support, either party may pursue available legal remedies before a court or other competent authority with jurisdiction.

13.4 Nothing in these terms limits a consumer's right to rely on mandatory protections or dispute resolution procedures available in their country of residence.

13.5 If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Contact Information

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