Refund & Return Policy – Active Footwear

At Active Footwear, customer satisfaction is our priority. We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return in accordance with the policy below.

Return Period

We offer a 30-day return policy starting from the date you receive your order.

To be eligible for a return, items must:

• Be unworn, unused, and in their original condition.

• Have their original tags attached, where applicable.

• Be returned in their original packaging, where reasonably possible.

• Include proof of purchase or an order number.

How to Start a Return

To request a return, please contact our customer service team at:

Email: [Your Business Email]

Please include your order number and the reason for your return.

Our team will review your request and provide you with further return instructions, including the appropriate return address.

Please contact us before sending any items back to ensure your return is processed correctly.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item received is defective, damaged, or incorrect.

If you receive a defective, damaged, or incorrect product, please contact our customer service team with your order number and photographs of the issue.

In these cases, Active Footwear will cover the necessary return shipping costs.

Refunds

Once we have received and inspected your returned item, we will notify you of the status of your refund.

If your return is approved, your refund will be processed within 10 business days and issued to the original payment method used at checkout.

Please note that the time required for a returned item to reach our facility may vary depending on the customer's location and shipping carrier.

Refunds are generally issued after the returned item has been received and inspected, except where applicable consumer protection laws require otherwise.

Your bank or payment provider may require additional time to reflect the refund in your account.

Exchanges

We accept exchanges for a different size or color of the same item, subject to availability.

If you would like to request an exchange, please contact our customer service team before returning your item.

Our team will provide further instructions and assist you with the exchange process.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Include your order number, a description of the issue, and clear photographs where applicable.

We will assess the situation and arrange an appropriate solution, such as a replacement or refund.

Order Cancellation

Orders can be cancelled within 1 hour of being placed, provided they have not already entered processing or dispatch.

After this period, orders may already be processed and can no longer be cancelled.

If your order has already been shipped, you may request a return after receiving it in accordance with our return policy.

Nothing in this policy affects any mandatory cancellation, withdrawal, or refund rights available under applicable consumer protection laws.

Contact Information

This online store is operated by:

Store Name: Active Footwear
Legal Business Name: JOMA GLOBAL LLC
Registered Business Address: 112 Capitol Trail, Suite A, Newark, DE 19711, United States
Company Registration Number: 10757713
Email Address: Support@activefootwear.com
Phone Number: +1 3025872097

Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time, ET).

Our customer service team aims to respond to all inquiries within 24 hours on business days.