Shipping Policy – Active Footwear

At Active Footwear, we aim to provide a smooth, reliable, and transparent shopping experience. Below you will find all the important information about our shipping process.

Shipping Costs

We offer free shipping on all orders, with no minimum purchase required.

Processing Time

Orders are processed within 1–2 business days (Monday through Friday, excluding public holidays).

Orders placed after 11:00 PM (Eastern Time, ET) will be processed on the next business day.

Delivery Time

Once your order has been processed and shipped, delivery usually takes 6–8 business days, depending on the destination and carrier operations.

Total Shipping Time

7–10 business days (1–2 business days processing + 6–8 business days delivery).

Please note that delivery times are estimates and may vary due to circumstances beyond our control.

Tracking Information

As soon as your order has been shipped, you will receive a confirmation email containing your tracking number.

You can track your shipment via the website of the relevant carrier, such as USPS, UPS, FedEx, DHL, Evri, or Royal Mail.

Tracking information may take 24–48 hours to become available after dispatch.

Shipping Delays

While we do our best to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, such as carrier congestion, customs procedures, weather conditions, or unforeseen logistical issues.

We appreciate your patience and understanding in such situations.

Contact Information

This online store is operated by:

Store Name: Active Footwear
Legal Business Name: JOMA GLOBAL LLC
Registered Business Address: 112 Capitol Trail, Suite A, Newark, DE 19711, United States
Company Registration Number: 10757713
Email Address: Support@activefootwear.com
Phone Number: +1 3025872097

Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time, ET).

Our customer service team aims to respond to all inquiries within 24 hours on business days.