Smartwool socks are making sure that the quality of socks that they produce is durable and commendable. They want their customers to be 100% satisfied with their purchases. SmartWool makes their socks durable, best fitting and comfortable, to ensure that the customers will love them as much as they do.
Smartwool wants to support their customers in their adventures by giving them the best quality socks, so in some instances, if the customers are not happy with their purchase, Smartwool will get them a new one within two years upon purchase.
Smartwool socks are making sure that they sell out the best. However, some instances can be avoided. Some customers are not well satisfied. Though that might be the case, Smartwool makes sure to respond to their customer’s request for replacement with the guarantee of giving them a new pair two years after purchasing. To know more details about the warranty claim, continue reading for more.
How To Process Your Smartwool Socks Claim?
The guarantee process of Smartwool is evolving. That is why they make sure that the process must be simplified and sped up. They are now working to issue digital gift cards as reimbursement. That way, customers can have their new pair of Smartwool socks as fast as possible.
The thing that they need to do is to fill out the Smartwool Claim Submission Form. Then they need to upload the requested images and send them. After that, they will contact you with the next step. After receiving all the information about the claim, Smartwool customer service will contact you within 72 business hours. Allow the company to determine your claim within 6-7 business days and 7-10 days during peak season, especially during November, December, and January.
Note that customer service will contact you once the claim is denied. If there are lapses on your end by not providing the correct information, expect delays in processing your claims. That is why it is best to fill out the Smartwool Claim Submission Form correctly to avoid hassles and delays.
Smartwool Claim Submission Form
If you are not satisfied with some of the company’s products, Smartwool wants to know about this. That is why they guarantee that you can return the product within two years if you are unsatisfied. You can fill in the Smartwool Claim Submission Form. You need to complete all the details, including in your package the socks.
Note that the company is not responsible for your shipping fee. You will be the one to shoulder the shipping payments. Also, they will take no charge if your socks are lost or damaged upon shipment. Once they receive the product and have verified the claims, they will now send you a new pair of socks.
If there are no available socks for the item that you have returned, the company will replace them with the closest one. They will base it on the design and the number of socks. It would help if you patiently wait for your socks since it might take 4- 6 weeks to process and ship.
How to Return SmartWool Socks?
Returning your SmartWool socks can be done via store returns, online Returns or Ship smartwool.com returns to their address. To know more details, check more below.
You can return your SmartWool socks to the store where you originally purchased them. Return the unworn items to have a replacement or reimbursement.
If you purchased on smartwool.com between October 6, 2021, and December 25, 2021, you would be able to return the unworn socks on January 15, 2022, or 45 days before the date of purchase. The company includes a free shipping return label with your purchase. The initial shipping cost is not eligible for refunds, and the returned socks must be in their original packaging.
You need to include the original packing slip or your name, mailing address, email address, and order number for an easy transaction and to avoid missing information. Proving the correct information will make the refund process easy and fast. The refund process may take about three weeks since there is a lot of processing regarding the shipping and bank transactions. Note that exchanges are not available.
Return to Smartwool Address
If you don’t prefer store returns since you are far from the store where you purchase the item or might not choose online returns, you can easily send your return socks to Smartwool address. You can send your return claims to the address below.
Timberland Distro Center
50 Service Lane
Danville, KY 40422
Where can I contact Smartwool For my Refund?
You can contact Smartwool in their customer service by sending them an email at firstname.lastname@example.org. You can also give Smartwool a call using the numbers 888-879-9665. Smartwool customer service hours are Monday to Friday, from 8 AM to 4:30 PM Central Standard Time.
What is Smartwool Refund Policy?
There are two ways to get a refund, and the first one is a general refund. Reimbursements from your purchase on Smartwool.com will be made the same as your payment method used in completing the order.
The second one is Gift Card Specific Refund. All the purchased items that use a gift card or split payment upon check out will be refunded in the same manner the payment method is done and with the same amount of items.
Shipping and Rate Informations
SmartWool offers free shipping that might take about five to seven business days. Smartwool has no weekend delivery and is not available in AK or HI.
Free 3 Days
Smartwool offers free shipping that might take up to 3 business days. Note that this free shipping is unavailable in AK and HI, and there is no weekend delivery.
$15 for 2 Business Days
You can expedite the shipping process within two days, but that comes with a price of $15. There is no weekend delivery, and this shipment process is not available in AK and HI.
$30 for Overnight Delivery
Fast transactions come with a price. The shipping rate for overnight delivery is $30. There is no weekend delivery, so the orders placed on Saturday and Sunday will be shipped on Monday.
All orders must be placed at 3:30 PM EST from Monday to Friday to be shipped and be processed on the same day. All orders are not eligible for PO Boxes. Note that Smartwool does not ship during weekdays and holidays. If you ordered socks on Friday before 3:30 PM EST Monday to Friday, the items would be dispatched on Monday.
When Will I be Receiving my Orders?
Smartwool ships order on business days from Monday to Friday. They exclude all the federal holidays in America, including Martin Luther King, Memorial, July 4, Labor, Thanksgiving, Christmas, and New Year’s Day. All deliveries to PO Boxes and APO addresses will be shipped via USPS. All other deliveries will be shipped using FedEx.
Smartwool makes sure that their socks are of high quality, but if some customers are not happy, they provide a two years warranty before the date of purchase. Returns can be done in-store, online, or by sending it to SmartWool.
When purchasing and expecting returns, you need to be patient because it might take days or weeks. You can expedite the process of your orders, but that comes with a price.
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